Complaints Policy & Procedure

How to make a Complaint
At Stemax Consult, the state of health and wellbeing of our clients is our utmost concern and we want you to be happy with the services we provide however sometimes we get things wrong. This page tells you how to make a complaint and how we will deal with it.
There are 2 ways to let us know what you think:
• Send feedback or Compliment
• Make a Complaint
Where to start
Please get in touch with our Reception Team:
Phone: 01908 03 2992
Email:  cyprel@stemaxconsult.com
Write: Stemax Consult Healthcare Services. Old Stratford Business Park, Falcon Drive Old Stratford, Milton Keynes MK19 6FG.
When using e-mail please be careful not to disclose any sensitive details. We will then do our best to resolve your concerns quickly and we expect that most complaints will be resolved at this stage.
If we are unable to resolve your complaint within 5 business days we will write to you to confirm we have received your complaint and that we are dealing with it. We will also keep you regularly updated until we are in a position to fully respond to your complaint. If we cannot respond within eight weeks, we will write to you explaining why we are still unable to issue a final response and when we expect to reply.
If you are still unhappy
If you are unhappy with the final response to your complaint, you can contact the Independent Sector Complaints Adjudication Services (ISCAS). They represent independent healthcare providers. You may also want to contact the Care Quality Commission (CQC) who are the independent regulator of health and adult care in England.
You Can contact the ISCAS on:
Telephone: 020 7536 6091
Email: info@iscas.org.uk
Web: https://iscas.cedr.com
Please note that we have made our complaints procedure simple to follow so that you should not have to use a solicitor or seek professional help. If you choose to do this, you will be solely responsible for the cost.